Delivery
CHRISTMAS CUT-OFF DATES + TEMPORARY CLOSURES
In order to ensure that Christmas deliveries are fulfilled on time, please place your orders for the following brands by cut-off dates below :
- Afton by Palm - Friday December 4th, 2020 - (After which, the next ship date is January 10th 2021).*LAST PRE-ORDERS DEC 31st*
- Afro Hair & Skin Co.- Out of Stock - Available from January 4th, 2021
- Dew Woods - Thursday Dec 17th (continuing to accept orders after this)
- Happy Hair Co. - Friday December 11th, 2020 - (Still taking orders -7 Day Dispatch)
- Mum Bub Hub - Monday, December 21st, 2020 (Still taking orders with next dispatch January 4th 2021)
- Tanaka Soaps - Wednesday December 16th, 2020 - Re-stock January 2021
SHIPPING & DELIVERY
- Orders will be shipped directly by each brand ordered from.
- You will be charged a flat delivery cost for your order. Shipping costs may vary based on brand location and parcel weight - see below for further details
- Duties and taxes are included for domestic orders (orders from brands based in your country). For orders from international brands, there may be additional duties and taxes payable upon receipt
- Standard delivery time is 2-14 working days after dispatch depending on brand and customer location
- You will receive an order confirmation email and be provided with tracking number once order is dispatched.
- You have 14 days after receiving your order to request a return. See returns for further details
UK Customers
UK Customers |
||
Delivery Inside UK |
UK Designer |
£5 |
Delivery From Canada |
Canadian Designer |
£15 |
- Some heavy items may incur additional shipping charges. Calculated at checkout
- Free domestic returns (orders from brands based in your country) within 14 days of receiving your order
Canadian Customers
Canadian Customers |
||
Delivery Inside Canada |
Canadian Designer |
£7 |
Delivery From UK |
UK/EU Designer |
£15 |
- Some heavy items may incur additional shipping charges. Calculated at checkout
- Free domestic returns (orders from brands based in your country) within 14 days of receiving your order
US Customers
US Customers |
||
Delivery From Canada |
Canadian Designer |
£10 |
Delivery From UK |
UK Designer |
£15 |
- Some heavy items may incur additional shipping charges. Calculated at checkout
EU Customers
EU Customers |
||
Delivery From UK |
UK Designer |
£10 |
Delivery From Canada |
Canadian Designer |
£15 |
- Some heavy items may incur additional shipping charges. Calculated at checkout
- Additional duties and taxes may be charged upon receipt of item.
Rest of the World
Rest of World Customers |
||
Delivery From UK |
UK Designer |
£20 |
Delivery From Canada |
Canadian Designer |
£20 |
- Some heavy items may incur additional shipping charges. Calculated at checkout
If you have not received your item within the time advised, please get in touch and we will be happy to look into it for you. We use Royal Mail and Canada Post for most of our shipping.