FAQs

Frequently Asked Questions

ABOUT YARD + PARISH

What is Yard + Parish ?

Yard + Parish is an online marketplace that sells, promotes and showcases products from the best emerging brands of the African Diaspora. Yard + Parish offers unisex apparel, jewellery, accessories, beauty and cultural novelty products.

How is Yard + Parish  different?

We work with the best brands of the African and Caribbean Diaspora. We take pride in having a signature aesthetic and stocking only the most innovative and stylish brands the diaspora has to offer. All products available on yardandparish.com have carefully selected to align with our style and values. At Yard + Parish we want to ensure our customers have access to new, fun, unique, and personalized collections on our site. 

Do you only sell online?

Currently, yes. However we are always finding ways to meet our customers face-to-face through global events and our travelling showroom. Follow us on Twitter(@yardandparish) to be the first to know where we’ll be next.

How can I sell my product on Yard+Parish?

Get in touch with us at info@yardandparish.com.

 

DELIVERY & RETURNS

Where do you deliver and how much does it cost?

Worldwide! See our Delivery page for more information. Shipping costs vary based on brand location.

Do I have to pay any import duties and taxes?

Duties and taxes are included for domestic orders (orders from brands based in your country). For orders from international brands, there may be additional duties and taxes payable upon receipt.

Why am I receiving multiple parcels?

Your order will be sent directly to you by our brands, which means faster delivery times. If your order consists of items from multiple brands, you will receive separate packages from each brand.

I’ve ordered items from multiple brands, will I have to pay for multiple shipping costs?

Yes. We work with designers from all over the world, so items are often being sent from very different locations, incurring multiple shipping costs!

How can I make an exchange if my order doesn’t fit?

If you would like to make an exchange, you'll need to place a new order for the size that you need and return your original order.

How can I return my order if I change my mind?

Contact us within 14 days of receiving your order and we will help to coordinate the return. For more information, please visit our Returns page.

What should I do if my order hasn’t arrived by the expected date?

Occasionally order may take longer than usual due to circumstances out of our/ the couriers control. If you have any problems with your order at all, just Contact Us and we will be happy to help you.

 

PAYMENT

Will I have to make multiple payments for each item I order?

No. There will only ever be a single payment required for each order regardless of how many items or brands you add to your cart.

What payment options do you offer?

We accept the following payment methods: Visa, Mastercard, American Express debit and credit cards and Paypal.

Payment can be made in the following currencies: GBP

 

MISCELLANEOUS

What are the size measurements?

This can be found in our Size Guide. If you’re still not sure, Contact Us and we’ll be able to help.

I have received a faulty/ damaged  item. What should I do?

These situations are rare, but if this happens, please let us know within 14 days from the date you receive the item, via email to support@yardandparish.com.Including a photo and description of the fault weill help us to quickly resolve the issue and arrange a return for a refund or replacement for you.

Other questions?

Feel free to contact Us with any other questions you have.

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