FAQs

Frequently Asked Questions

What is Yard + Parish ?

Yard + Parish is an online marketplace that seeks out the chicest, most eco-conscious, independent brands of the African Diaspora to curate an offering that champions a natural, conscious and colourful lifestyle. Indulge in an array of Black-owned brands offering clean beauty, handmade jewellery, fashion accessories, homeware, and much more. Discover the Diaspora with us!

How is Yard + Parish  different?

 We take pride in having a signature aesthetic and stocking only the most innovative and stylish brands the diaspora has to offer. As a curated boutique, we are always sourcing small businesses that use natural ingredients and follow sustainable practices. Each brand tells a beautiful story steeped in tradition and many specialise in lifestyle solutions for melanin-rich skin. 

Is everything in the Shop Black-owned?

Yes! Including Yard + Parish itself. You can learn more about our story here

Do you only sell online?

Currently, yes. However we are always finding ways to meet our customers face-to-face through global events and our travelling showroom. Follow us on Twitter(@yardandparish) to be the first to know where we’ll be next.

How can I sell my product on Yard+Parish?

Get in touch with us at info@yardandparish.com.

 

DELIVERY & RETURNS

Where do you deliver and how much does it cost?

Worldwide! See our Delivery page for more information. Shipping costs vary based on brand location.

Do I have to pay any import duties and taxes?

Duties and taxes are included for domestic orders (orders from brands based in your country). For orders from international brands, there may be additional duties and taxes payable upon receipt.

Why am I receiving multiple parcels?

Your order will be sent directly to you by our brands, which means faster delivery times. If your order consists of items from multiple brands, you will receive separate packages from each brand.

I’ve ordered items from multiple brands, will I have to pay for multiple shipping costs?

Yes. We work with designers from the United Kingdom and Canada, so items are often being sent from different locations, incurring multiple shipping costs!

How can I make an exchange if my order doesn’t fit?

If you would like to make an exchange, you'll need to place a new order for the size that you need and return your original order.

How can I return my order if I change my mind?

Contact us within 14 days of receiving your order and we will help to coordinate the return. For more information, please visit our Returns page.

What should I do if my order hasn’t arrived by the expected date?

Occasionally an order may take longer than usual due to circumstances out of our/ the couriers control. If you have any problems with your order at all, just Contact Us and we'll be there to help.

 

PAYMENT

Will I have to make multiple payments for each item I order?

No. There will only ever be a single payment required for each order regardless of how many items or brands you add to your cart.

What payment options do you offer?

We accept the following payment methods: Visa, Mastercard, Maestro, American Express debit and credit cards.

We also accept the following express payment options: Google Pay, Apple Pay, Shop Pay, and Paypal.

Payment can be made in the following currencies: GBP, CAD, USD, EUR

 

MISCELLANEOUS

What are the size measurements?

This can be found in our Size Chart. If you’re still not sure, Contact Us via email or take advantage of our live chat widget where we'll be able to help you on the spot.

I have received a faulty/ damaged  item. What should I do?

These situations are rare, but if this happens, please let us know within 14 days from the date you receive the item, via email to support@yardandparish.com.Including a photo and description of the fault will help us to quickly resolve the issue and arrange a return for a refund or replacement for you.

Other questions?

Feel free to use our contact us form to send us message.